Quality

By observing good distribution practice and good storage practice, we can ensure the conditions necessary for us to be able to provide to our customers and end users medicines and other products of appropriate quality, safety and effectiveness. To achieve this, we employ a good system of employee training and effective change management, risk assessment of processes with regard to product quality, internal auditing and continuous monitoring of how
well the processes are being implemented.

We have been operating in accordance with GDP since 2010, and we are constantly upgrading in line with the new developments of the standard. The quality assurance system we have established ensures that the quality of
operations is at a high level. Special product groups such as narcotic drugs and cold chain products are stored in special, separate rooms. The distribution of narcotic drugs is done according to strict safety regulations. Appropriate temperature conditions are provided in line with stringent technical standards. The preparation and transport processes for temperature-sensitive products were validated and their adequacy is monitored annually.

Using a systematic approach, we want to monitor the needs of customers, achieve set objectives and ensure that the Kosovo market is timely supplied with products whose quality is controlled and maintained throughout the whole distribution chain.